Privacy Policy

Privacy Policy

Mid Wales Holidays

Last updated: 26 October 2026

1. Who We Are

Mid Wales Holidays is a holiday accommodation and venue hire business operated by Collette May as a sole trader in Mid Wales, United Kingdom.

We are committed to protecting your personal information and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For the purposes of data protection law, Collette May trading as Mid Wales Holidays is the data controller.

2. Information We Collect

We may collect the following personal information:

Your name, email address and telephone number.

Booking details, including arrival and departure dates, accommodation preferences and guest numbers.

Information you provide when enquiring about exclusive venue hire.

Payment and transaction information.

Communications you send to us.

Marketing preferences and consent records.

Website usage information, where collected through cookies or analytics.

3. How We Use Your Information

We use your personal information to:

Respond to enquiries and booking requests.

Manage accommodation and venue hire reservations.

Process payments and administer refunds.

Provide information about your stay.

Communicate important booking updates.

Send marketing emails where permitted by law.

Improve our services and website.

Meet our legal and accounting obligations.

4. Legal Basis for Processing

We process personal information under one or more of the following lawful bases:

Contract: To manage bookings and provide services you have requested.

Legitimate interests: To respond to enquiries, administer our business and improve our services, where those interests are not overridden by your rights.

Legal obligation: To comply with applicable tax, accounting and other legal requirements.

Consent: Where required, including certain marketing communications and non-essential website cookies.

You can withdraw consent at any time.

5. Booking and Third-Party Services

We may use third-party providers to manage bookings, payments, communications and advertising, including:

Bookalet for accommodation bookings.

Booking.com and Airbnb where bookings are made through those platforms.

Payment processing providers.

Meta (Facebook and Instagram) for advertising and enquiry forms.

Email marketing and customer relationship management services.

These providers may process personal information in accordance with their applicable privacy terms and their roles as processors or independent controllers.

We do not sell your personal information.

6. Facebook and Instagram Enquiries

When you complete an enquiry form through Facebook or Instagram, we receive the information you choose to submit.

We use this information to respond to your enquiry, discuss availability and provide information about our accommodation or venue hire.

Submitting an enquiry does not automatically subscribe you to marketing emails.

7. Marketing Communications

We may occasionally send information about accommodation availability, special offers and services.

We will only send electronic marketing where we have a lawful basis and comply with applicable marketing rules.

You can unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to support essential website functions and, where enabled, measure website performance or advertising effectiveness.

Where legally required, we will request your consent before placing non-essential cookies or using similar tracking technologies.

9. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Booking and financial records may be retained for up to six years after the relevant accounting period, or longer where legally required.

Enquiry information is periodically reviewed and deleted when no longer necessary.

10. Sharing and International Transfers

We share personal information only where necessary to provide our services, operate our business or comply with legal obligations.

Some third-party providers may process information outside the United Kingdom. Where required, appropriate safeguards will be used to protect that information.

11. Your Rights

Under UK data protection law, you may have the right to:

Request access to your personal information.

Request correction of inaccurate information.

Request deletion of your information.

Object to certain processing activities.

Request restriction of processing.

Request transfer of your information where applicable.

Withdraw consent where processing relies on consent.

You also have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk.

12. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

13. Contact Us

For questions about this privacy policy or to exercise your data protection rights, please contact:

Collette May
Trading as Mid Wales Holidays, Coedygaer Fawr, Llandinam, Powys, SY17 5AZ
Mid Wales, United Kingdom

Email: [email protected]

14. Changes to This Policy

We may update this privacy policy periodically to reflect changes in our business, services or legal requirements.

The latest version will be available on our website.